Thank you for shopping with us at [Your Pet Shop Name]! We are committed to delivering high-quality pet products and accessories. If for any reason you are not satisfied with your purchase, we’re here to help.
1. Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- You must provide proof of purchase (receipt or order number).
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods (e.g., pet food, treats, supplements).
- Personal care items (e.g., pet shampoos that have been opened).
- Custom or personalized products.
- Gift cards.
- Sale or clearance items.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
4. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company.
- Then contact your bank. There may be a processing delay.
If you’ve done all of this and still haven’t received your refund, please contact us at support@[yourdomain].com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@[yourdomain].com.
6. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.